How can we help you?

To file a formal complaint, navigate to the "Log Complaint" page via the menu. You will need to select a category, provide a subject, and describe the issue in detail. You can also attach evidence if necessary.

Yes. We offer an "Anonymous Mode" toggle on the complaint form. If enabled, your name and student ID will be hidden from the review committee, and you will track your case using a unique Ticket ID only.

Our target response time is 48 hours for initial acknowledgement. Resolution time varies by complexity: Facilities issues usually take 3-5 days, while Academic issues may take 1-2 weeks depending on committee meeting schedules.

No, once submitted, a complaint cannot be edited to preserve the integrity of the record. However, you can use the Chat feature on the Ticket Details page to provide additional information or clarifications.